Frequently Asked Questions
Q. Where are you located?
A. Our brand new cake shop is located inside Wincey Mills at 31 Mechanic St, Paris ON. We are open to the public from 9:00am-5:00pm every Thursday, Friday and Saturday. Custom orders, such as wedding cakes, can be delivered anywhere within 90 minutes from our store.
Q. Are you insured?
A. Yes! Cake & Crumb is fully insured.
Q. Do you require a deposit?
A. A deposit of 50% is required to secure the dates for all orders. After agreeing on a design, an electronic estimate will be sent with a breakdown of costs and instructions on how to book. Unfortunately dates cannot be secured without a deposit. Estimates are only valid for 48 hours.
Q. Do you offer cake samples?
A. Cake & Crumb offers samplings in the form of cupcakes for wedding orders only. Customers may choose as many flavours as they wish. Tasting fees are based on the menu price. Should a couple proceed with booking the event, half of the tasting fee is credited towards their final invoice.
Q. How long in advance should I order a custom cake?
A. Please allow 3-6 weeks notice for custom birthday or celebration cakes.
Q. How long in advance should I order a wedding cake?
A. Please allow 2-6 months notice for wedding orders.
Q. Do you accept last minute orders?
A. If time permits, last minute orders are accepted (although design options may be limited). Feel free to visit us every Thursday to Saturday, from 9:00am-5:00pm inside Wincey Mills, located at 31 Mechanic St, Paris ON. We have an AMAZING menu which includes a variety of 6" cakes (perfect for day-of events!)
Q. Do you deliver?
A. Cake & Crumb provides delivery for all wedding cakes or two tier celebration cakes. Cost is calculated based on mileage and time required for set up. All other orders can be picked up from our store during business hours.
Q. What are your prices?
A. Custom cake costs vary significantly based on a number of factors (buttercream vs. fondant, 3D fondant art, cake toppers, flowers, flavour, delivery, number of tiers, etc). Typically, cakes are quoted based on decorating time and serving size. Most orders start at $75. If you're interested in a quote, feel free to contact us (please include a picture for reference and number of servings)!
Q. Do I need to refrigerate my cake?
A. It is recommended that all buttercream cakes be refrigerated, especially if they contain a fresh fruit filling. Fondant wrapped cakes, on the other hand, may "sweat" if placed in the refrigerator. Therefore fondant cakes should be kept at room temperature in a cool, dry place.
Q. How long will my fondant cake last?
A. It is recommended that fondant cakes be eaten within 3-4 days. Sealed and frozen in an airtight container, fondant wrapped cake can be eaten up to a year after baking (first anniversary nibbles!)
Q. Do you have any testimonials?
A. Yes! We have dozens of reviews and recommendations on our Facebook page from past clients. We pride ourselves on our 5 star rating!
Q. Why are custom cakes expensive?
A. We get asked this question a lot!
First and foremost, you are investing in a cake made with quality ingredients (think rich butter, quality cocoa, creamy buttermilk, fresh fruit, vanilla bean paste, etc). Unlike supermarket cakes, which are made with cheap ingredients and then frozen until needed, our cakes are made using only "the best of the best". We care about what your family eats just as much as you do!
Furthermore, you are investing in the time, knowledge, and skill of a cake decorating professional. A single tier buttercream cake takes a minimum of 2.5 hours to create. Throw on some extra tiers, delicate gumpaste flowers, detailed hand piped designs, or fondant decorations, and before you know it one cake takes an entire day!
Q. What important questions should I ask when getting a quote?
A. Choosing a cake artist is like buying a house...it probably won't be the first one you see. We encourage everyone to shop around! There are so many wonderful and talented bakers in the Brant area. But when making inquiries, we recommend customers ask whether or not the business is insured and health inspected. Not only does this give you piece of mind, but it also protects you (the host) in the unlikely event one of your guests become ill.