Frequently Asked Questions
WHERE ARE YOU LOCATED?
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Our brand-new cake shop is located in Artisan Village at 111 Sherwood Drive, Brantford, unit 1B. We are open to the public from Wednesday to Sunday. Custom orders, such as wedding cakes, can be delivered anywhere within 75 minutes of our store. At this time we are not accepting cake orders on days when the store is closed.
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DO YOU REQUIRE A DEPOSIT?
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Payment in full must be made to reserve your date. After agreeing on a design, an electronic estimate will be sent with a breakdown of costs and instructions on how to book. Unfortunately, dates cannot be secured without a deposit or payment. Estimates are only valid for 48 hours.
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DO YOU OFFER CAKE TASTINGS?
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Cake tastings are available for purchase through our online store, and are available one weekend a month. There are three options for cake tastings. All tastings are packaged "to-go". For more information please click here.
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HOW LONG IN ADVANCE SHOULD I ORDER A CUSTOM CAKE?
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Please allow 2-8 weeks' notice for a custom birthday or celebration cakes. A limited number of custom cakes are booked each weekend, and availability becomes very limited during holidays and the wedding season.
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HOW LONG IN ADVANCE SHOULD I ORDER A WEDDING CAKE?
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Please allow 3-12 months' notice for wedding orders. A maximum of two wedding cakes are booked each day.
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HOW LONG IN ADVANCE SHOULD I ORDER A SIGNATURE CAKE?
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Signature Cakes from our Online Shop can be ordered with a minimum of 2 days' notice. Each cake has its own unique flavour and design, and cannot be customized. To order a menu cake, please click here.
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DO YOU ACCOMMODATE FOR DIETARY RESTRICTIONS?
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We have many delicious dairy-free, egg-free and vegan recipes. Kindly note, however, that our commercial facility is not designated as allergy-free. As a result, cross-contamination is possible. Anyone with severe allergies should contact a bakery that specializes in their specific dietary restriction.
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DO YOU OFFER DESSERT TABLES?
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Yes! Cake and Crumb offer custom dessert packages to suit your needs. Some of the items that we offer are brownies, macarons, cookies, biscotti, cupcakes, cream puffs and eclairs. Please note that there are minimum order requirements for these items.
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WHAT ARE YOUR PRICES?
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Custom cake costs vary significantly based on a number of factors (buttercream vs. fondant, 3D fondant art, cake toppers, flowers, flavour, delivery, number of tiers, etc). Custom orders start at $95. If you're interested in a quote, feel free to contact us.
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DO YOU DELIVER?
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Cake & Crumb provides delivery for all wedding cakes, multi-tiered celebration cakes, or dessert tables (minimum $300 purchase). Cost is calculated based on mileage and time required for set up (approximately 1.5 hours). All other orders can be picked up from our store or delivery can be arranged through our third-party partner. Delivery can be selected at checkout for all online orders. Delivery for custom orders can be arranged through our booking coordinator.
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DO I NEED TO REFRIGERATE MY CAKE?
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It is recommended that all buttercream cakes be stored in the fridge, but eaten at room temperature (the butter in our cakes firms up in the cold, so don't be shy about displaying your cake during the party!). Cakes displayed at outdoor events/weddings should be placed in a cool, covered area. Warm temperatures and sunlight may cause structural issues (after all, the cake is perishable!). Fondant-wrapped cakes, on the other hand, may "sweat" if placed in the refrigerator. Therefore fondant cakes should be kept in a cool, dry place.
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HOW DO I TRANSPORT MY CAKE?
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Custom cakes can sometimes be difficult to transport. Cake boxes should always be placed on an even surface (floor of the car, passenger's lap, etc.). They must remain cool and should not be placed in direct sunlight. Fast turns, and sudden stops/starts increase the likelihood of damage. All in all, just drive cautiously!
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DO YOU HAVE ANY TESTIMONIALS?
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Yes! We have dozens of reviews and recommendations on our Facebook/Google page from past clients. We pride ourselves on our 5-star rating!
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WHY ARE CUSTOM CAKES EXPENSIVE?
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We get asked this question a lot!
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First and foremost, you are investing in a cake made with quality ingredients (think rich butter, quality cocoa, creamy buttermilk, fresh fruit, vanilla bean paste, etc). Unlike supermarket cakes, which are made with cheap ingredients and then frozen until needed, our cakes are made using only "the best of the best". We care about what your family eats just as much as you do!
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Furthermore, you are investing in the time, knowledge, and skill of a cake-decorating professional. A single-tier buttercream cake takes a minimum of 2.5 hours to create. Throw on some extra tiers, delicate gum paste flowers, detailed hand-piped designs, or fondant decorations, and before you know it one cake takes an entire day!
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WHAT IMPORTANT QUESTIONS SHOULD I ASK WHEN GETTING A QUOTE?
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Choosing a cake artist is like buying a house...it probably won't be the first one you see. We encourage everyone to shop around! There are so many wonderful and talented bakers in the Brant area. But when making inquiries, we recommend customers ask whether or not the business is insured and health inspected. Not only does this give you peace of mind, but it also protects you (the host) in the unlikely event one of your guests becomes ill.